About the Ask & Help category

What’s this for? Stuck on something? This is where you post API questions, bug reports, infrastructure issues, and anything technical. The goal is for the community to help each other — and for answers to stick around as a searchable knowledge base for the next builder who hits the same wall.

Good posts:

  • API integration questions and errors

  • Smart contract or Henesys L1 issues

  • MSU Affiliate questions

  • Onboarding and KYC/KYB process questions

  • Builder Terms or policy clarification

Not here:

  • Security emergencies (compromised API keys, wallet breach) → email contact_builder@nexpace.io immediately

  • General chat → General

Tips for a good post: Say what you’re trying to do, what you’ve tried, and paste the relevant error. Vague posts get slow answers. When your issue is resolved, mark it solved — it helps everyone who comes after you.

Note: The team responds selectively. Official responses will come on policy and real infrastructure bugs. Everything else is community-driven.